RC Hospitality Solutions and 30A Escapes LLC

30A Escapes - Owner Relations Manager

Operations - Santa Rosa Beach, FL - Full Time

Come join our team! 

Are you passionate and motivated about the Hospitality Industry? 

30A's Top Boutique Rental Management company specializes in providing our owners and high-end clientele with the best customer service possible. It's time for us to add another professional to the "Escapes Family"

Summary:  Acts as liaison between homeowners and Management Company. Ensures branding and quality control in rental properties. Delivers courteous, prompt service, and follow up to all owner needs. Takes direct accountability for the upkeep, maintenance, and inventory of the rental homes with the direction and approval of the homeowner. Ensures properties stay maintained at such a level that promotes profitability for the owner and 30A Escapes. Establishes strong and lasting, professional relationships with each assigned homeowner.

Critical features of this job are described under the headings below. They may be subject to change at any time due to reasonable accommodation or other reasons.

Essential Duties and Responsibilities include the following. Other duties may be assigned. 

Takes over communication with the assigned homeowner at the time of contract signing. Efficiently handles a smooth onboarding process for the homeowner. Introduces all new properties personally to the Property Manager & Ambassador team to set them up for success in keeping the home guest-ready and inputting all applicable guest information for the home. Makes purchases and schedules services with the input of the homeowner. Ensures accuracy of all billing for in-house maintenance charges, external vendor charges, and housekeeping charges for each assigned home. Handles any maintenance emergencies swiftly and completely, provides exceptional follow-up communication, and photos to the homeowner. Responsible for inspection and maintenance and housekeeping QA for all owner and owner guest arrivals. Walks properties weekly in rotation to inspect the condition of the home and keep familiarity with properties. Maintains and updates all property and location information on all platforms, which is paramount for a great guest experience. Follows up on cleanliness and cleaning status for homes. Handles minor cleaning discrepancies to help with timely check-ins. Handles all guest inquiries and concerns professionally and with personal accountability. Communicates as a respectful, helpful team member to other departments. Serves as a mentor and support to the Owner Relations Manager team.

General

  • Accurate and Courteous onboarding of new properties
  • Ensure proper professional welcome to all new owners
  • Handles all owner inquiries and concerns personally
  • Makes recommendations to homeowners to keep their property in prime rental condition and positioned for profitability and guest satisfaction
  • Schedules all services and vendors needed for upkeep and repairs of the property
  • Sees all projects through to completion and ensures accurate billing to damage waiver or the homeowner.
  • Communicates directly with multiple departments to address any maintenance, cleaning, or condition issues for the property
  • Routine QA Checks of the property to ensure continued familiarity with the home and continued quality from our team and vendors.
  • Meets or exceeds deadlines given by homeowners, and internal team.
  • Accurate and Courteous off-boarding and all related tasks
  • Works cohesively with the Property Manager and Ambassadors to meet business objectives and customer satisfaction
  • Accurate and Courteous off-boarding and all related tasks
  • Assists PM Team with property inspections on Saturdays in peak season

Pay is $50,000 - $55,000 annually depending on experience.

Each associate brings unique skills, talents, experience, history, and culture to our company. We offer competitive wages and benefits including paid time off and 401K, a supportive team, training and development programs, and a beautiful working environment! Come join one of the fastest-growing companies in our area as we strive to exceed expectations and build lifelong memories for our guests. 

Apply: 30A Escapes - Owner Relations Manager
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APPLICANT’S ATTESTATIONS

I understand that if I am hired, my employment will be for no definite period, regardless of the period of payment of my wages. I further understand that I have the right to terminate my employment at will at any time with or without notice or reason, and 30A Escapes LLC, hereinafter "the Company", has the same right. No one other than the COO of the Company has authority to modify this relationship or make any agreement to the contrary. Any such modification or agreement must be in writing.

I understand that the Company reserves the right to require me to submit to a drug test at any time and also reserves the right to require me to submit to an alcohol test and/or medical examination to the extent permitted by law. I further understand that the Company may contact my previous employers and I authorize those employers to disclose to the Company all records and other information pertinent to my employment with them. I release my previous employers from any liability as a result of their disclosure of information about me to the Company. I also authorize the Company to provide truthful information concerning my employment with it to my future prospective employers and I agree to hold it harmless for providing such information.

I further understand that if employed I will be on a 90-day introductory period, and that termination for unsatisfactory performance during that period will not result in any Company responsibility for unemployment benefits. I further understand that completion of the introductory period does not confer any expectation of continued employment, and that if employed, my employment will be for no definite period and “at-will.”*
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By signing this application, I certify that all of the information that I provide on this application and in any interview will be true, complete, and accurate. I understand that if I am employed and any such information is later found to be false or misleading in any respect, I will be dismissed.

I certify that I am hereby notified that the Company may obtain a consumer report or reports on me. I authorize this Company to obtain such a report or reports for use in connection with my application for employment and for other employment-related reasons. If hired, this authorization shall remain on file and serve as ongoing authorization for procurement of employment-related consumer reports at any time during my employment. I understand that the term “consumer report” includes, but is not limited to, credit checks, criminal background checks, Department of Motor Vehicle reports, and investigative consumer reports. I authorize the Company to conduct electronic inquiry related to my background, including review of all social networking sites and Internet sites and to make adverse decisions as a result of such inquiries. I further understand that the term “investigative consumer report” means a report in which information on my character, general reputation, personal characteristics, or mode of living is obtained through personal interviews with my neighbors, friends, or associates, or with others with whom I am acquainted or who may have knowledge concerning any such items of information. **
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